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107, Ana Pantelic, Fundación Capital | Participatory design of services for the poor

Ana Pantelic uses participatory design to create solutions. When you meet, Dr. Ana Pantelic, a poised, inspiring young woman, it’s hard to picture her as an 11 year-old, standing on a street corner, exchanging currency on the black market. And yet, this very street-level experience in the informal economy is the source of her resilience, adaptability and empathy. She knows what it is like to go from solidly middle-class to living in uncertainty. This causes her to listen to the people she serves, in order to learn from them. Ana grew up in the former Yugoslavia, feeling as if she were secure and safe. As ethnic tensions rose and war…

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